Cancel/Change Order

We understand that plans can change after an order has been placed. Whether you need to update your shipping details, modify the items in your purchase, or cancel your order entirely, we strive to make the process as straightforward as possible whenever fulfillment has not yet begun.

Because orders move quickly through our fulfillment system, requests for modifications or cancellations should be submitted immediately after checkout. Once an order enters processing or has been prepared for shipment, our ability to make changes becomes limited.

Order Changes

If you need to change information associated with your order, including your shipping address or other order details, please contact our customer support team immediately after your purchase has been completed.

We will review the current status of your order and make every reasonable effort to accommodate your request before fulfillment begins. However, requested changes cannot be guaranteed once warehouse processing has started.

Cancellation Window

Orders may be cancelled only while they remain in the early stages of processing. Since our fulfillment team works efficiently to prepare shipments, cancellation requests should be submitted as soon as possible after placing an order.

Submitting a request does not automatically confirm cancellation. Our support team will first verify whether the order is still eligible before confirming the outcome.

Processed Orders

Once an order has entered packing, shipping preparation, or has been transferred to a shipping carrier, cancellations and most modifications are no longer available.

After shipment, customers should wait for delivery before requesting assistance through our Return & Refund Policy if the purchase qualifies under the applicable return conditions.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing checkout. Accurate shipping details help avoid delays, returned packages, or unsuccessful deliveries.

If you notice an incorrect address immediately after placing your order, contact us without delay. If your order has not entered fulfillment, we will attempt to update the information before shipment.

If a package has already been dispatched, changes may no longer be possible because delivery is managed by the shipping carrier after collection.

Refunds

When a cancellation request is approved before shipment, any eligible payment will be refunded using the original payment method. Refund processing begins after the cancellation has been confirmed.

Approved refunds are generally completed within 10 business days. Depending on your payment provider, additional time may be required before the funds appear in your account.

No restocking fee is charged for approved eligible cancellations processed before fulfillment.

Replacement Orders

If your original order cannot be modified because fulfillment has already begun, you may place a new order containing the desired products or updated information.

Our support team can help determine whether placing a replacement order is the quickest solution based on your order's current status and available inventory.

• Review replacement orders carefully before completing checkout.
• Verify shipping information is accurate.
• Confirm product sizes, colors, and quantities.
• Contact us if you need assistance before submitting your replacement purchase.

Customer Responsibilities

Customers play an important role in ensuring orders are processed correctly. Before submitting your purchase, please verify all information entered during checkout.

• Confirm your shipping address is complete and accurate.
• Review selected products, quantities, and available options.
• Ensure your contact information is current.
• Monitor your email for order confirmations or requests for additional information.
• Notify us promptly if changes are required.

Providing accurate information at checkout helps minimize delays and reduces the likelihood of delivery issues.