Frequently Asked Questions

Simply browse our collection, add your preferred items to your shopping cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.

Yes. Customers may complete purchases using the available checkout process without creating an account if guest checkout is available.

After your payment has been approved, you will receive an order confirmation email containing your purchase details.

Orders may be cancelled before processing begins. Once packing or shipment preparation has started, cancellation may no longer be possible.

If your order has not entered fulfillment, we will do our best to accommodate requested changes. Please contact us as soon as possible.

We currently accept Shop Pay and PayPal for secure online purchases.

Your payment is processed during checkout after your transaction has been successfully authorized.

Payments may fail due to insufficient funds, incorrect billing information, temporary banking issues, or payment authorization restrictions. Please verify your information or contact your payment provider.

Yes. Payments are processed through secure payment providers using protected checkout technology designed to safeguard sensitive information.

Orders are generally processed within 1 business day before being shipped.

Standard transit time is typically between 2 and 6 business days after processing.

We charge a flat shipping rate of $6.99 for eligible domestic orders.

Orders are delivered using USPS, UPS, or FedEx depending on the destination and shipping requirements.

At this time, we only ship within the United States.

A tracking email is sent after your order has been shipped and accepted by the carrier.

Yes. Tracking information may take several hours after shipment before updates appear within the carrier's tracking system.

Please check around your delivery location, with neighbors, or your building management. If you still cannot locate the package, contact our support team for assistance.

Yes, but only before your order has entered processing. Contact us immediately if an address update is needed.

If the order has not yet shipped, we will attempt to update your information. Once shipped, address changes are generally no longer available.

Once the returned package arrives at our facility, we will contact you regarding available reshipment options.

Eligible items may be returned within 30 days after delivery.

No. Eligible approved returns are processed without any restocking fee.

Approved refunds are processed within up to 10 business days after the returned item has been inspected and approved.

Refunds are returned using the same payment method used for the original purchase whenever possible.

If an exchange is available, our support team will provide instructions after reviewing your request and current inventory.

Please contact us promptly with photographs of the damaged item and packaging so we can review the situation and assist you.

Please contact us before using the product. We will review your order and provide appropriate assistance.

We strive for accurate product photography, although slight differences in color may occur because of lighting or individual screen settings.

Please review the available sizing information provided on each product page before placing your order.

Some products may return when inventory becomes available, while others may be discontinued depending on future availability.

We aim to respond to customer inquiries as promptly as possible during our regular support hours.

Absolutely. Whether you have questions about products, shipping, sizing, or ordering, our support team is happy to help before you complete your purchase.

If your question is not covered in this FAQ, simply contact our support team. We'll be glad to provide additional assistance.